Telephone Monitoring Policy

Please note Edward Amber are committed to providing the best possible service to our clients. All calls may therefore be recorded in accordance with The Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000, for the following purposes:

  • To establish the existence of facts (e.g. to evidence a business transaction);
  • To assess or demonstrate that standards "which ought to be achieved" are achieved (e.g. quality control and training standards);
  • To assess compliance with regulatory practices or procedures applicable to the business

Our Telephone Monitoring Policy fully complies with The Data Protection Act 1998, The Employment Practices, Data Protection Code, and the Human Rights Act 1998.

Coronavirus / Covid-19

We have set out the steps we have taken to minimise the impact of Covid-19, together with details of support for our clients.

Learn more

How we can help

If your charity is in London or the surrounding areas we can help you. Contact us at Edward Amber to find out more.